Kapy editorial content
> Machine-assisted translation. Check the linked Korean source and the responsible official agency before acting. ## Question reconstructed from recurring community needs What should I verify about the seller, return costs, and payment links before shopping online in Korea? ## Answer from the verified guide - Check the seller, the mail-order business (통신판매업) information, product details, shipping fees, return fees, and the conditions that limit your right to cancel (청약철회). - Re-check payment links, text messages asking you to re-pay shipping fees, and refund-impersonation links through the official app/website. - If you suffer damage, use the shopping mall's customer center, your card company, and the Korea Consumer Agency (한국소비자원) / Consumer 24 (소비자24). ## Verified guide and date - [Online Shopping](/en/guide/daily-life/online-shopping) - Last verified: 2026-06-19 ## Limits of this answer Requirements, accepted documents, fees, and outcomes can differ by person and responsible office. Confirm the current rule through the linked guide and the official agency. ## How this post was made Kapy's editorial team rewrote a recurring need as a new question. No collected community post or personal information was reproduced.