What should I verify about the seller, return costs, and payment links before shopping online in Korea?

Question reconstructed from recurring community needs

What should I verify about the seller, return costs, and payment links before shopping online in Korea?

Answer from the verified guide

• Check the seller, the mail-order business (통신판매업) information, product details, shipping fees, return fees, and the conditions that limit your right to cancel (청약철회).
• Re-check payment links, text messages asking you to re-pay shipping fees, and refund-impersonation links through the official app/website.
• If you suffer damage, use the shopping mall's customer center, your card company, and the Korea Consumer Agency (한국소비자원) / Consumer 24 (소비자24).

Verified guide and date

• Online Shopping
• Last verified: 2026-06-19

Limits of this answer

Requirements, accepted documents, fees, and outcomes can differ by person and responsible office. Confirm the current rule through the linked guide and the official agency.

How this post was made

Kapy's editorial team rewrote a recurring need as a new question. No collected community post or personal information was reproduced.